Thank you for visiting Dalston Florist, your trusted local destination for online flower delivery in Dalston and the surrounding areas. These Terms and Conditions (“Terms”) govern the use of our website and the purchase of floral goods and related services via our online platform. By placing an order on our website, you agree to be bound by these Terms. Please review them carefully before ordering. If you do not accept these Terms, you should not use our website or place an order.
These Terms apply to all customers of Dalston Florist located in Dalston, as well as customers seeking flower deliveries to postcodes within Dalston and its surrounds. Any use of our website or purchase of products from us will be subject to these Terms, regardless of whether you are an individual consumer or purchasing on behalf of a business.
1. Online Selection and Basket
To order online, simply browse our curated selection of fresh flowers and floral arrangements. Add your chosen items to the shopping basket; you can review and amend your selection at any time prior to checkout.
2. Checkout and Order Submission
Once you are ready to proceed, head to the checkout page. You will be prompted to enter delivery details, select delivery date, and add a personal message if required. Please ensure your delivery address in Dalston or the surrounding areas is complete and accurate.
3. Confirmation
After submitting your order and payment details, you will receive an order confirmation on screen and via your nominated contact method. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order and completion of the contract will occur when we dispatch the flowers for delivery.
4. Delivery
We aim to deliver your chosen flowers at the agreed time and date. Delivery times are estimates; although we strive for punctuality, delays may sometimes occur due to circumstances beyond our control (see ‘Liability’ below).
1. Accepted Methods
Payment for all products must be made at the point of order using the methods available on our website. Accepted payment types typically include major credit/debit cards. Orders will not be processed or dispatched until payment is received in full.
2. Pricing and VAT
All prices for flowers, arrangements, and delivery are clearly stated on our website. They are inclusive of VAT (where applicable), but exclusive of delivery charges, which will be added at checkout. Prices are subject to change without notice, but changes will not affect orders already accepted.
3. Security
We use secure payment gateways to process your card details and do not store your card information on our servers. Please ensure your payment details are entered correctly; incomplete or incorrect information may delay your order.
1. Your Right to Cancel
If you wish to cancel or amend your order, please notify us as soon as possible after placing it. Orders can only be cancelled or changed prior to dispatch. Due to the perishable nature of flowers, we may be unable to cancel or alter orders close to the delivery date or after preparation has begun.
2. How to Cancel
To request a cancellation or amendment, contact us stating your name, order number, and reason for cancellation or changes required. We will do our best to accommodate your request, but cannot guarantee amendments to orders already in preparation for dispatch.
3. Refunds
Where a cancellation is accepted prior to dispatch, we will refund the full amount paid, including any standard delivery charges. No refunds can be given once flowers have been dispatched or delivered, except where goods are faulty or not as described (see ‘Liability’ below).
4. Non-Deliveries
If we are unable to deliver the products due to incorrect delivery information supplied by you, or if there is no-one available to receive the order at the specified address, we will attempt to contact you to arrange redelivery or collection. If re-delivery is not possible, you may not be eligible for a refund, particularly when flowers or plants have perished as a result.
1. Quality Assurance
Dalston Florist selects only the freshest flowers and takes great care in preparing your order. In the unlikely event that you are not satisfied with the quality of your flowers, or if the arrangement does not correspond to the description or your order, please notify us within 24 hours of delivery. We will, at our discretion, offer a replacement, alternative arrangement, or refund as appropriate.
2. Perishable Goods
Our floral products are perishable. Please ensure someone will be available at the delivery address on the chosen delivery date—you are responsible for the safe receipt of your order. We regret that we cannot accept liability for flowers that deteriorate as a result of being left unattended, incorrectly stored, or for more than 24 hours in a collection depot or neighbour’s address.
3. Events Beyond Our Control
We are not responsible for any failure to deliver, delays, or damage due to causes beyond our reasonable control, including but not limited to, adverse weather, strikes, supply chain disruptions, or force majeure events.
4. Exclusions and Limits on Liability
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights as a consumer. Save as stated, our total liability for any loss or damage arising from your order will not exceed the amount paid for that order.
When placing an order, you confirm that you (i) are at least 18 years of age, (ii) have the authority to provide the details supplied and to make the purchase, and (iii) will provide accurate and complete information at checkout. You are responsible for ensuring the recipient's address and delivery details are correct. Dalston Florist will not be liable for failed deliveries due to incorrect information supplied by you.
If you include a message with your order, you must ensure that the content is appropriate and does not contain offensive or unlawful material. We reserve the right to refuse to deliver messages we deem inappropriate or offensive, and will contact you if this is the case.
Occasionally, substitution of specific flowers or products may be necessary due to circumstances beyond our control, such as seasonal availability or supply issues. In such cases, we will use flowers of equal or greater value and ensure that the overall style and quality of the arrangement is preserved. If a major substitution is necessary, we will attempt to contact you prior to dispatch.
All content, images, branding, and information displayed on the Dalston Florist website remains our intellectual property or that of our licensors. You may not reproduce, copy, or otherwise exploit any content without our prior written consent, other than for your personal and non-commercial use in placing an order.
We take your privacy seriously and handle your personal information in accordance with UK data protection laws. Please refer to our separate privacy policy for details of how we collect, store, and use your data.
These Terms and any purchases made via Dalston Florist’s website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1. Amendments
Dalston Florist reserves the right to make changes to these Terms at any time. Any amendments will take effect when posted on the website and apply to all subsequent orders. Please check the Terms each time you make a purchase.
2. Severability
If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
3. No Waiver
Failure by Dalston Florist to enforce any part of these Terms at any time will not be a waiver of our right to enforce them in the future.
If you have any questions about these Terms or require assistance with your order, please refer to the information provided on our website for how to get in touch. We are committed to delivering exceptional flower delivery service to Dalston and all neighbouring areas.
These Terms and Conditions were last updated in June 2024. We look forward to providing you with beautiful, fresh flower arrangements and a seamless online ordering experience throughout Dalston and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
