Flower Returns, Refunds & Complaints – Dalston Florist
Our Fresh Flower Guarantee in Dalston
At Dalston Florist, we pride ourselves on being your trusted local florist, delivering fresh, vibrant flowers to households and businesses across Dalston. Customer satisfaction is at the heart of everything we do, and we offer a Fresh Flower Guarantee with every order. We carefully select and hand-tie every bouquet, ensuring top quality and freshness. If our flowers do not arrive in perfect condition or fail to meet our high standards, please read our returns, refunds, and complaints policy below.
Damaged-on-Arrival Policy
Your flowers should always arrive looking beautiful and fresh. If upon delivery you notice any damage, wilted blooms, or quality issues, please let us know the same day you receive your order or at the latest within 24 hours. To help us resolve the issue quickly, please provide clear photographs of the affected flowers and detail the problems encountered. Prompt notification helps us help you and ensures your claim is processed as efficiently as possible.
Freshness Window
Dalston Florist guarantees the freshness of our flowers for a minimum of five days from delivery when proper care instructions are followed. If your flowers do not last for at least five days due to reasons beyond your control, and you have followed our recommended care guidelines, we will be happy to discuss a replacement or refund. Please contact us with photographs and details of the issue within this freshness window for review.
Refund and Replacement Options
Our team is committed to resolving any issues you may experience. If your flowers are damaged, not as described, or fail to meet our freshness guarantee, you can choose between the following options:
- Replacement: We will promptly send you a fresh bouquet, either identical to your original order or a suitable substitute if a specific flower is unavailable.
- Refund: You may opt for a full or partial refund, depending on the nature of the issue and the extent of the problem with your order.
We assess each case individually to provide a fair and swift resolution. All requests should be supported with photographic evidence and submitted within 24 hours of delivery (for damage) or within the five-day freshness period.
Returns Process
Due to the perishable nature of fresh flowers, we do not require you to physically return the bouquet. All issues will be handled via photographic review and communication with our customer care team. If your claim is approved, we will arrange for your choice of replacement or refund.
Complaints Procedure
We hope every experience with Dalston Florist exceeds your expectations. However, if you wish to raise a complaint about our products or services, please get in touch with our team as soon as possible. Provide your order details and a full description of your concern. Our team will acknowledge your complaint, investigate thoroughly, and aim to resolve the issue within three working days. We are always seeking to improve, and your feedback is invaluable to us.
Your Trusted Local Dalston Florist
Dalston Florist serves local households and businesses, offering speedy delivery, exceptional quality, and reliable service. Your satisfaction and the freshness of every bouquet are always our top priorities. Thank you for trusting us to brighten your day with beautiful flowers in Dalston.
